UHM Tech · July 9, 2026
Most integration failures are not missing endpoints. They are silent mismatches: a field renamed, a webhook that retried into duplicates, or a mapping only one contractor understood.
Treat the integration as a product
Name it, log deliveries, alert on failure, and document the canonical system for each field. If two systems can both edit the same customer email, you will spend months reconciling.
Idempotency and retries belong in the first version, not the incident review.
Prefer events over nightly spreadsheets
Webhooks and APIs should move the events the business already understands: order created, ticket closed, payment failed. Batch files are a fallback, not an architecture.
UHM Tech builds integration layers that operations can observe — so the next change is a controlled edit, not archaeology.